Privacy Policy
Last Updated: September 2026 | Compliant with Information Technology Act, 2000 (India)
At Axor Auto , we prioritize the protection of your personal and vehicle data. This Privacy Policy outlines how your information is collected, safeguarded, and utilized when you visit or make a purchase from axor-auto-hivi5ibg.myshopify.com.
1. Information We Collect
- Personal Contact Data: Customer name, billing address, shipping destination address, mobile phone number, and email address.
- Vehicle Identification Details: Vehicle make, model, cabin variant, and manufacturing year provided during custom product selection to ensure millimeter-accurate laser fitment.
- Transactional Records: Order identification, transaction amounts, and fulfillment timestamps. Note: Payment card numbers, UPI PINs, and banking credentials are processed exclusively via PCI-DSS certified payment gateways (Razorpay / Shopify Payments) and are never stored on our servers.
2. How We Utilize Your Information
- To tailor, fabricate, and dispatch custom-scanned dashboard covers matching your exact vehicle specifications.
- To transmit automated order tracking, dispatch SMS notifications, and delivery updates.
- To facilitate fitment verification and customer support via our dedicated automotive desk.
3. Data Security & Storage
All data exchanged between your browser and our storefront is encrypted using industry-standard 256-Bit Transport Layer Security (TLS). We do not sell, rent, or trade your personal information to third-party marketing brokers.
4. Your Rights & Grievance Officer
You reserve the right to request access to, correction of, or permanent deletion of your stored customer records. For any privacy queries or data requests, contact our designated officer at support@axorauto.com.
Terms of Service
Effective Date: September 2026
Welcome to Axor Auto. By accessing our website, browsing our product catalog, or purchasing an automotive dashboard cover, you agree to be bound by the following Terms of Service.
1. Automotive Fitment Guarantee
Every Axor Auto dashboard cover is manufactured based on precise 3D CAD millimeter cabin scans. Our fitment guarantee applies under the condition that the customer accurately selects their vehicle's correct manufacturer, model name, and generation year during checkout.
2. Airbag Safety Certification
Our dashboard covers incorporate precision micro-burst tear seams engineered specifically for passenger airbags. Customers must ensure the mat is laid flat according to provided instructions and that no foreign accessories or heavy objects are placed above the airbag deployment zone.
3. Pricing & Order Confirmation
All prices are listed in Indian Rupees (INR / Rs.) and are inclusive of applicable GST (Goods and Services Tax). We reserve the right to refuse or cancel orders in the event of unforeseen pricing inaccuracies or stock limitations.
4. Intellectual Property & Governing Law
All imagery, technical blueprints, and product descriptions are proprietary to Axor Auto. These terms shall be governed by and construed in accordance with the laws of the Republic of India, with exclusive jurisdiction in Surat, Gujarat.
Return & Refund Policy
7-Day Hassle-Free Fitment Guarantee
We take pride in our precision engineering. If your Axor dashboard cover does not fit your car perfectly or exhibits a manufacturing flaw, we offer a straightforward 7-Day Replacement or Refund policy.
1. Eligibility for Returns & Exchanges
- Return or exchange requests must be submitted within 7 days of delivery.
- The product must remain unsoiled, in original condition, with zero physical damage or customer modifications.
- For fitment discrepancies, a photograph demonstrating the misalignment inside your vehicle cabin will be requested by our automotive specialists.
2. Return Process
To initiate a return or exchange, simply contact our Email support desk email support@axorauto.com with your Order ID. We will schedule a reverse pickup from your address wherever reverse courier coverage is available.
3. Refund Timeline
Once the returned item is received and inspected at our facility (typically within 48 hours of arrival), your refund will be processed immediately. Funds will reflect in your original payment method (Bank Account, UPI, or Credit/Debit Card) within 5 to 7 business days.
Shipping & Delivery Policy
Pan-India Express Logistics
Axor Auto delivers to over 19,000 pincodes across India in partnership with top-tier courier networks including Blue Dart, Delhivery, DTDC, and ExpressBees.
1. Dispatch Timeline
All verified prepaid and Cash-on-Delivery (COD) orders are processed and dispatched from our Surat fulfillment hub within 24 to 48 business hours.
2. Shipping Charges
We provide FREE standard express shipping on all orders across India. No hidden handling or delivery surcharges apply at checkout.
3. Estimated Delivery Times
- Metro Cities (Mumbai, Delhi NCR, Bengaluru, Chennai, Hyderabad, Pune, Kolkata): 3 to 5 business days.
- Tier-2 & Tier-3 Cities: 4 to 6 business days.
- North-East & Remote Regions: 5 to 7 business days.
4. Real-Time Tracking
As soon as your package is scanned by our logistics partners, an SMS and email notification containing your AWB tracking link will be generated, allowing you to follow your delivery in real time.
